DHZ Fitness Service

Service is an important point for us – even after the purchase

Even the best appliances need reliable service. We know that appliances need to work at all times, so a reliable service with short response times is important to us. Here you will find brief information about the most important DHZ services.

Service, Technology or Repair

We would like to ask you to send all inquiries relating to service, technology or repairs exclusively to the following e-mail address: service@dhz-fitness.de

WE ARE YOUR
CONTACT PERSON
Melanie Oksas

Team leader
Order processing
and disposition

mo@dhz-fitness.de

Steffen Krüger

Team leader
Service and
Complaints

service@dhz-fitness.de

Installation
Service is part of our expertise. We will be happy to provide you with a quote for transport and installation at your fitness center.

To do this, we need information about the location of the fitness center, access options, floor, elevator and the like.

WARRANTY
Warranty provides security. We give guarantees on our fitness equipment that you can rely on. The guarantee at a glance:

  • Frame & welded seams: 5 years
  • Upholstery: 6 months
  • Other components: 1 year
SPARE PARTS
We store spare parts for you in our central warehouse in Germany and can therefore react quickly. We need the following information from you to place an order:

  1. Photo of the sticker on the appliance (product and serial number)
  2. Photo of the required spare part, if possible from different angles
Installation

Service is part of our expertise. We will be happy to provide you with a quote for transport and installation at your fitness center.

To do this, we need information about the location of the fitness center, access options, floor, elevator and the like.

WARRANTY
Warranty provides security. We give guarantees on our fitness equipment that you can rely on. The guarantee at a glance:

  • Frame & welded seams: 5 years
  • Upholstery: 6 months
  • Other components: 1 year
SPARE PARTS
We store spare parts for you in our central warehouse in Germany and can therefore react quickly. We need the following information from you to place an order:

  1. Photo of the sticker on the appliance (product and serial number)
  2. Photo of the required spare part, if possible from different angles
everything from a single source.
We can advise you.

We are at your side as a competent partner and support you with our experience and know-how to equip your studio profitably – from customized consulting services to the right complete solution for your individual requirements.

We look forward to your message!

Detailed information on the fulfillment of our information obligations regarding the processing of personal data in accordance with Art. 13, 14 GDPR can be found in our Privacy policy.